Shipping Policy

Shipping Policy

Thank you for shopping with Nooreh. We are committed to making sure your jewellery reaches you safely and on time. This Shipping Policy explains our shipping process, delivery times, shipping charges, and other important delivery information.

1. Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive a shipping confirmation with tracking information, where available.

Please make sure that your name, phone number, and delivery address are accurate when placing your order. Nooreh may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

2. Delivery Time

Estimated delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.

Estimated delivery times are:

  • Major cities: 2–5 business days

  • Other areas: 3–7 business days

  • Remote areas: Delivery may take additional time

These are estimates only and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Nooreh may offer free shipping promotions or special delivery offers. Any applicable promotional shipping conditions will be communicated on our website or during checkout.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you may be able to pay for your order when it is delivered.

COD availability may depend on your location and courier service. Nooreh reserves the right to limit or discontinue COD availability for certain locations or orders.

5. Tracking Your Order

When tracking is available, we will provide your tracking information after your order has been dispatched.

You can use the tracking information provided by the courier to check the status of your shipment.

Please allow some time for tracking information to become active after your order has been handed over to the courier.

6. Delayed or Lost Orders

Although we work with reliable delivery partners, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • Courier delays

  • Incorrect or incomplete addresses

  • High order volumes

  • Transportation disruptions

  • Unforeseen circumstances

If your order appears to be significantly delayed, please contact us at nooreh2@gmail.com and we will assist you in checking its status.

If a shipment is confirmed as lost by the courier, we will work with the courier to determine the appropriate resolution.

7. Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is returned because the customer provided an incorrect address, was unavailable to receive the package, or failed to respond to the courier, additional shipping charges may apply for re-delivery.

8. Damaged Packages

We carefully package our jewellery before dispatch. If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take clear photographs of:

  • The outer packaging

  • Any visible damage

  • The jewellery/product

  • The shipping label

Please send the relevant information and photographs to nooreh2@gmail.com so that we can review the issue and assist you.

9. Delivery Confirmation

An order may be considered delivered when the courier's tracking system indicates that the package has been delivered to the address provided at checkout.

If you believe your package was marked as delivered but you have not received it, please contact us promptly so we can help investigate the delivery with the courier.

10. International Shipping

If Nooreh offers international shipping, delivery times and shipping charges will vary depending on the destination country.

International customers may be responsible for customs duties, taxes, import charges, or other fees imposed by their local authorities. These charges are not controlled by Nooreh and may vary by country.

11. Contact Us

If you have any questions about your order or shipping, please contact us:

Nooreh

Email: noooreh2@gmail.com

We will do our best to assist you with your order and delivery.