Frequently Asked Questions

Welcome to Nooreh. Here are answers to some of the most frequently asked questions about our jewellery, orders, shipping, payments, and returns.

About Nooreh

What is Nooreh?

Nooreh is a jewellery brand offering stylish jewellery collections for both women and men. Our collection is designed for everyday wear as well as special occasions.

What type of jewellery does Nooreh sell?

Our collection may include a variety of jewellery such as necklaces, bracelets, rings, earrings, chains, pendants, and other accessories for women and men.

Product availability may vary depending on the current collection.

Orders

How can I place an order?

Simply browse our website, select the product you would like to purchase, choose the required options if available, and add it to your cart. Proceed to checkout and provide your delivery and payment information.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at nooreh2@gmail.com.

Orders that have already been processed or shipped may not be eligible for cancellation.

Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

We may be able to update the address if the order has not yet been processed or shipped. Once an order has been dispatched, changes may no longer be possible.

How do I know if my order has been confirmed?

After successfully placing an order, you may receive an order confirmation through the contact information you provided at checkout.

If you do not receive a confirmation or have questions about your order, contact us at nooreh2@gmail.com.

Shipping & Delivery

How long does delivery take?

Orders are generally processed within 1–3 business days.

Estimated delivery times are generally:

• Major cities: 2–5 business days

• Other areas: 3–7 business days

• Remote areas: Delivery may take additional time

Delivery times are estimates and may vary due to courier delays, weather, public holidays, or other circumstances.

Do you offer Cash on Delivery?

If Cash on Delivery (COD) is available for your location, you may be able to select it during checkout.

Availability may vary depending on your location and courier service.

How can I track my order?

If tracking is available for your shipment, tracking information may be provided after your order has been dispatched.

You can use the tracking information to check your shipment's status.

What should I do if my order is delayed?

If your order has taken longer than the estimated delivery period, please contact us at nooreh2@gmail.com.

We will help check the status of your shipment with the relevant delivery service.

What if I receive a damaged package?

Please contact us as soon as possible and provide clear photographs or videos of the damaged packaging and jewellery.

Our team will review the issue and help you with the next steps.

Returns & Refunds

Can I return my jewellery?

Eligible items may be returned according to our Refund & Return Policy.

Return requests should generally be submitted within 7 days of receiving your order.

Can I exchange an item?

Eligible items may be exchanged, subject to our return conditions and product availability.

Please contact us at nooreh2@gmail.com before sending an item back.

What if I receive the wrong item?

If you receive an item different from what you ordered, please contact us within 7 days of delivery.

We will review the order and help arrange an appropriate solution.

How long does a refund take?

Once an approved return has been received and inspected, we will process the applicable refund.

The time it takes for the money to appear in your account may depend on your payment provider or bank.

Are all jewellery items returnable?

Not necessarily. Items that have been worn, used, altered, customized, or damaged through improper use may not be eligible for return.

Some products may also have specific return conditions.

Jewellery Care

How should I take care of my Nooreh jewellery?

To help keep your jewellery looking its best:

• Keep jewellery away from water and excessive moisture.

• Avoid direct contact with perfumes, lotions, creams, and other chemicals.

• Remove jewellery before bathing, swimming, exercising, or sleeping when appropriate.

• Store jewellery in a clean, dry place.

• Keep individual pieces separated to help prevent scratches and tangling.

• Clean jewellery gently using an appropriate soft cloth.

Can I wear Nooreh jewellery while swimming or showering?

We recommend removing your jewellery before swimming, showering, or bathing. Exposure to water, chlorine, salt, soaps, and chemicals may affect the appearance and finish of jewellery.

Will jewellery change color over time?

The appearance and longevity of jewellery can vary depending on the material, finish, frequency of use, and exposure to water, sweat, perfumes, chemicals, and other substances.

Proper care can help maintain its appearance for longer.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout. Payment options may vary depending on your location and the payment services available to Nooreh.

Is my payment information secure?

We take reasonable measures to protect customer information. Where third-party payment providers are used, payment information may be processed according to their own security and privacy practices.

Customer Support

How can I contact Nooreh?

For questions about products, orders, shipping, returns, or anything else, please contact us at:

Email: noooreh2@gmail.com

Our team will be happy to assist you.

Where can I find your policies?

You can review our:

• Privacy Policy

• Shipping Policy

• Refund & Return Policy

These policies explain how we handle your personal information, shipping, returns, exchanges, and refunds.

Still Have Questions?

If you cannot find the answer to your question here, please contact Nooreh at nooreh2@gmail.com and our team will be happy to help.