Refund & Return Policy

At Nooreh, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet the applicable return conditions, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return or exchange if:

• You received the wrong product.

• Your jewellery arrived damaged or defective.

• The product received is materially different from what was ordered.

• The item meets any other return conditions communicated by Nooreh at the time of purchase.

To be eligible for a return, the item should generally be:

• Unworn and unused.

• In its original condition.

• Returned with its original packaging, tags, and accessories, where applicable.

• Accompanied by proof of purchase or order details.

For hygiene and product-safety reasons, certain jewellery items may not be eligible for return once worn or used.

2. Return Period

Return requests should be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law or otherwise approved by Nooreh.

3. Non-Returnable Items

The following items may not be eligible for return or refund:

• Items that have been worn or used.

• Items damaged through customer misuse, negligence, or improper care.

• Items that have been altered, resized, engraved, or otherwise customized at the customer's request.

• Items returned without their original packaging or accessories where these are required for the return.

• Gift cards or other items that are specifically identified as non-returnable.

4. How to Request a Return

To request a return, please contact us at:

Email: noooreh2@gmail.com

Please include:

• Your name

• Order number

• Product name

• Reason for the return

• Clear photographs or videos of the product and packaging, if the item is damaged or defective

Our team will review your request and provide instructions regarding the return process.

Please do not send an item back before contacting us and receiving return instructions.

5. Damaged or Defective Items

If your jewellery arrives damaged or defective, please contact us as soon as possible after receiving the order.

We may request photographs or videos showing the product and packaging so that we can assess the issue.

If the damage or defect is confirmed to have occurred before or during delivery, Nooreh may offer an appropriate solution, which may include a replacement, exchange, or refund, subject to availability and applicable law.

6. Wrong Item Received

If you receive an item different from the one you ordered, please contact us within 7 days of delivery.

After verifying the issue, we may arrange a replacement or another appropriate resolution.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable refund method.

The time required for the refunded amount to appear in your account may depend on your payment provider, bank, or other financial institution.

8. Shipping Costs

If the return is due to an error by Nooreh, such as receiving an incorrect, damaged, or defective item, Nooreh may cover the applicable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated by Nooreh.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error or issue attributable to Nooreh.

9. Exchanges

Where an exchange is approved, the replacement item will be subject to product availability.

If the requested replacement is unavailable, Nooreh may offer another appropriate resolution, such as a refund or store credit, subject to the circumstances and applicable law.

10. Refused or Undeliverable Orders

If an order is refused by the customer or returned to Nooreh because of an incorrect address, failure to receive the package, or other circumstances attributable to the customer, additional shipping or handling charges may apply.

Any refund in such circumstances will be assessed after the order has been received back by Nooreh.

11. Sale and Promotional Items

Items purchased during sales, promotions, or special offers may be subject to specific return or refund conditions communicated at the time of purchase.

Unless otherwise stated, defective or incorrect items remain subject to applicable consumer rights and protections.

12. Policy Changes

Nooreh may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Nooreh

Email: noooreh2@gmail.com